Identifying any needs for improvement to top management is also part of this responsibility. The management representative has a second responsibility to report to top management on how well, or poorly, the QMS is performing. By doing this, the interactions can then start to be optimized, because it is not always the case that optimization in one process is the best thing for the overall system. By having a focal point for the overall processes, the management rep can not only ensure that each process is functioning, but that the interaction of the processes is maintained. If this were not the responsibility of the management rep, then it would be a responsibility distributed among the process owners, and when this happens no one really has the responsibility at all. This may involve review of internal audits, discussion with process owners, or even review of the processes in person to ensure they are properly maintained. For more information on additional responsibilities often taken on by the management rep please see QMS Process Maintenance. The standard asks that the management representative ensure that the QMS processes are established, implemented and maintained.
#ISO 9001 MANAGEMENT REPRESENTATIVE APPOINTMENT LETTER ISO#
Here are the three responsibilities (and one note) that the ISO 9001 standard sets out for the management representative.
Just as it is critical for the success of the QMS that management buy into the implementation of the system, it is equally critical that management also maintain control over the top-level monitoring and measurement of the system.
The creators of the standard have good reasons for assigning these responsibilities to a member of management. While this role is often taken on by the quality manager it is not a requirement that this is the case, any member of management can be assigned these responsibilities. Responsibilities of the management representative The standard is very clear that part of the responsibilities of top management is to appoint a member of management to take on the three responsibilities and authorities listed in the standard, and highlighted below (even if they have other job responsibilities in the company).Īlong with the three responsibilities, there is an additional note that may lead to additional responsibilities as well.